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Dilemmas of Team-Based Organizations, The
Program HighlightsMany organizations today have flattened their traditional hierarchies and redistributed work to multi-functional teams. Although easily launched with the promise of decreasing cycle time, improving quality, and increasing customer satisfaction, most teams find it difficult in pract... read more
Numbers DO Lie: Leading a Measurement Revolution
Program HighlightsCash and strategic costs of measurement errors. Identifying who should measure what. 6-part framework for aligning measurement systems. All too frequently firms measure the wrong variables, assign the wrong people to do the measuring, and grant too much credibility to the numbers g... read more
